Frequently Asked Questions | Graph Story Help Center

Why use Graph Story over another Neo4j host?

How is Graph Story different than other Neo4j providers?

Written by Greg Jordan
Updated over a week ago

Why should I host my Neo4j graph on Graph Story?

Why would using Graph Story be better than doing it ourselves?

Written by Greg Jordan
Updated over a week ago

Trial Instances

How do I get my trial graph DB instance?

How to make a trial graph DB instance

Written by Greg Jordan
Updated over a week ago

Are requests throttled for trial accounts?

throttled requests on trial instances

Written by Greg Jordan
Updated over a week ago

Can I have a longer trial?

I need more than 14 days for my trial. Can I get an extension?

Written by Greg Jordan
Updated over a week ago

How powerful are your trial instances?

Where are trial graph DB instances hosted, and how much RAM and storage do they have?

Written by Greg Jordan
Updated over a week ago

How long is your trial period?

How long do I have to test your service?

Written by Greg Jordan
Updated over a week ago

Can I test a larger instance than the regular trial instances, or host it on a different provider?

Can I put my trial on AWS? Or get more RAM or storage for my trial?

Written by Greg Jordan
Updated over a week ago

Getting Started and Setup

How do I access the Neo4j web UI

Where is the Neo4j console?

Written by Greg Jordan
Updated over a week ago

Security

How secure are your graph instances?

What methods do you use to secure my data?

Written by Greg Jordan
Updated over a week ago

Can I SSH into my graph db instance?

How do I SSH into the VM running my graph DB?

Written by Greg Jordan
Updated over a week ago

Support

How do I get support?

What's the best way to get help? Can I call you?

Written by Greg Jordan
Updated over a week ago

My Account and Billing

How do I update my credit card?

Written by Greg Jordan
Updated over a week ago

How do I delete a graph DB instance?

Written by Greg Jordan
Updated over a week ago

I just cancelled a subscription. Can I get a refund?

Can I get a refund for unused time on an instance?

Written by Greg Jordan
Updated over a week ago

How do I cancel my account?

How do I permanently delete my account?

Written by Greg Jordan
Updated over a week ago

Plans

Which plan should I choose?

How much RAM or CPU do I need? How do I know how big my dataset is?

Written by Greg Jordan
Updated over a week ago

How do I upgrade my plan?

How to I add RAM or storage to my graph DB instance?

Written by Greg Jordan
Updated over a week ago

Do you offer a discount for annual plans?

Written by Greg Jordan
Updated over a week ago

Connecting to my database

I can't get my connection to Neo4j to work. What should I do?

I can't connect to Neo4j

Written by Greg Jordan
Updated over a week ago

How do I connect my application to Neo4j?

How do I get my program talking to Neo4j?

Written by Greg Jordan
Updated over a week ago

Tools & Features

Can I install a Neo4j plugin?

How do I upload my custom Neo4j plugin to my graph instance?

Written by Greg Jordan
Updated over a week ago

High Availability and Clustering

How does High Availability work in Neo4j?

What kinds of clustering does Neo4j support? Can I run a sharded cluster?

Written by Greg Jordan
Updated over a week ago

Do any of your plans include a cluster?

Do you support clustering for high availability? Can I run an HA cluster?

Written by Greg Jordan
Updated over a week ago