All Collections
Frequently Asked Questions
Frequently Asked Questions
Things that people ask us a lot, or we think they should be asking us
24 articles in this collection
Written by
Greg Jordan
Why use Graph Story over another Neo4j host?
How is Graph Story different than other Neo4j providers?
Written by
Greg Jordan
Updated over a week ago
Why should I host my Neo4j graph on Graph Story?
Why would using Graph Story be better than doing it ourselves?
Written by
Greg Jordan
Updated over a week ago
Trial Instances
How do I get my trial graph DB instance?
How to make a trial graph DB instance
Written by
Greg Jordan
Updated over a week ago
Are requests throttled for trial accounts?
throttled requests on trial instances
Written by
Greg Jordan
Updated over a week ago
Can I have a longer trial?
I need more than 14 days for my trial. Can I get an extension?
Written by
Greg Jordan
Updated over a week ago
How powerful are your trial instances?
Where are trial graph DB instances hosted, and how much RAM and storage do they have?
Written by
Greg Jordan
Updated over a week ago
How long is your trial period?
How long do I have to test your service?
Written by
Greg Jordan
Updated over a week ago
Can I test a larger instance than the regular trial instances, or host it on a different provider?
Can I put my trial on AWS? Or get more RAM or storage for my trial?
Written by
Greg Jordan
Updated over a week ago
Getting Started and Setup
How do I access the Neo4j web UI
Where is the Neo4j console?
Written by
Greg Jordan
Updated over a week ago
Security
How secure are your graph instances?
What methods do you use to secure my data?
Written by
Greg Jordan
Updated over a week ago
Can I SSH into my graph db instance?
How do I SSH into the VM running my graph DB?
Written by
Greg Jordan
Updated over a week ago
Support
How do I get support?
What's the best way to get help? Can I call you?
Written by
Greg Jordan
Updated over a week ago
My Account and Billing
How do I update my credit card?
Written by
Greg Jordan
Updated over a week ago
How do I delete a graph DB instance?
Written by
Greg Jordan
Updated over a week ago
I just cancelled a subscription. Can I get a refund?
Can I get a refund for unused time on an instance?
Written by
Greg Jordan
Updated over a week ago
How do I cancel my account?
How do I permanently delete my account?
Written by
Greg Jordan
Updated over a week ago
Plans
Which plan should I choose?
How much RAM or CPU do I need? How do I know how big my dataset is?
Written by
Greg Jordan
Updated over a week ago
How do I upgrade my plan?
How to I add RAM or storage to my graph DB instance?
Written by
Greg Jordan
Updated over a week ago
Do you offer a discount for annual plans?
Written by
Greg Jordan
Updated over a week ago
Connecting to my database
I can't get my connection to Neo4j to work. What should I do?
I can't connect to Neo4j
Written by
Greg Jordan
Updated over a week ago
How do I connect my application to Neo4j?
How do I get my program talking to Neo4j?
Written by
Greg Jordan
Updated over a week ago
Tools & Features
Can I install a Neo4j plugin?
How do I upload my custom Neo4j plugin to my graph instance?
Written by
Greg Jordan
Updated over a week ago
High Availability and Clustering
How does High Availability work in Neo4j?
What kinds of clustering does Neo4j support? Can I run a sharded cluster?
Written by
Greg Jordan
Updated over a week ago
Do any of your plans include a cluster?
Do you support clustering for high availability? Can I run an HA cluster?
Written by
Greg Jordan
Updated over a week ago